In April, Facebook held their annual developer conference where they spoke about their development of a technology that will allow a human brain to control a computer in order to type. The presentation was geared toward helping people with disabilities who can’t speak under their own power. The news of such technology is probably not new to you, whether it be something from science fiction or something you’ve seen actual stories on. I have been giving speeches to college classes on communication devices for a number of years now and for the past three years, I will usually get one person asking me what I think about having a computer know what I want to say just by me thinking it. So the awareness of this technology is nothing new but when Facebook talks and has a presentation on it, people tend to take notice.
The past few months we have been discussing the benefits of automation with custom programming either on websites or a program that is for in-office use. We have seen how these benefits have been helpful to the employees’ of the company and to the customer. This week we are going to take a step back from the world of technical automation and look at how we can leverage it for educational benefits.
In the previous edition we discussed how a custom solution helped to get information out to people in a more effective manner. What I didn’t tell you was that when I was approached to develop that solution, it was intended solely with the idea of improving the method of delivery. However, as you read, it not only did that but it also saved employees’ time and eased their job responsibilities almost accidentally, or inherently. I tell you this now because in this edition, we are going to look at a situation where I was approached to develop a solution with the intent to save the employee time and effort. While this goal was accomplished, it also provided a better delivery method and a better experience for the customer.
For the past six weeks we have been examining different ways automation on websites is beneficial to the company and oftentimes that leaks over to the customer’s experience. We have seen where a goal of easing the work load of employees has had an inadvertent effect on the consumer’s experience also. In this issue of Brad’s Helpful tricks and Tips, we are going off-line, in a sense, to discuss in-office work flow.
Hello everyone and welcome to the third edition of Brad’s Helpful Tricks and Tips! In the last issue we discussed a company, Dynamic Pathways, who specializes in training employees who take care of people with disabilities. These are trainings such as CPR, First Aid, medication administration, and more. These trainings are taught by certified instructors and are done so pretty frequently as people come into and leave the field of work. Due to this relatively high demand for these types of trainings, Dynamic Pathways came to me to develop a way for people to register and pay for these trainings through their website. This was needed in order to alleviate a lot of the work load that was put on the secretary from having to manually register people. By doing this, with the goal of alleviating the secretary’s work load, it also greatly improved their customers’ experience.
Hello everyone, and welcome to the first edition of my new bi-weekly newsletter where in each edition I will be explaining ways you can get the most out of technology. For the most part, it will pertain to websites but every now and then we will discuss how custom computer programs can benefit you. Some of these solutions may not pertain to you and some may. The purpose of these newsletters is to get you aware of what is possible and maybe trigger an idea that I can help you with to get your business or organization operating more efficient. If you know anyone who might be interested in an idea I discuss in an issue, or you think they may be interested in receiving the bi-weekly newsletter, feel free to share it with them.
Without further ado, let’s begin!